Privacy policy

This Privacy Policy applies to https://thegrillion.com/ and was last updated on September 1, 2026.

At GRILLION, protecting your personal information is important to us. This Privacy Policy explains how GRILLION collects, uses, stores, and shares information when you visit thegrillion.com, purchase our products, contact our support team, register a product, or otherwise interact with our website and services.

By using the GRILLION website, you acknowledge the data practices described in this Privacy Policy.

1. Collection of Your Personal Information

To provide our products, services, and customer support, GRILLION may collect personal information that you voluntarily provide, including:

  • First and last name
  • Mailing and shipping address
  • Email address
  • Phone number
  • Order and purchase information
  • Product registration information
  • Customer service communications

When you purchase GRILLION products through our website, payment and billing information may also be collected to process your transaction. Payment information may be handled by third-party payment processors that provide services on our behalf.

We may also collect additional information when you create an account, register a GRILLION product, subscribe to communications, participate in promotions, submit a form, contact customer support, or make a purchase.

2. Use of Your Personal Information

GRILLION may use the information we collect to operate our website and provide the products and services you request. This may include using your information to:

  • Process and fulfill orders
  • Arrange shipping and delivery
  • Provide order and tracking updates
  • Process returns and refunds
  • Provide warranty and product support
  • Manage product registrations
  • Respond to customer service inquiries
  • Maintain and improve our website and services
  • Prevent fraud and protect our website and customers
  • Send product updates, offers, or marketing communications where permitted

We may also use information to better understand how customers interact with GRILLION and improve our products, services, and online experience.

3. Sharing Information With Third Parties

GRILLION does not sell or rent customer information to third parties.

We may share necessary information with trusted service providers that help us operate our business, such as companies providing:

  • Payment processing
  • Order fulfillment
  • Shipping and delivery
  • Website hosting
  • Analytics
  • Email communications
  • Customer support
  • Marketing services

These service providers may access information only as necessary to perform services on our behalf and are expected to handle that information appropriately.

We may also disclose information when required by applicable law, regulation, legal process, or government request, or when necessary to protect the rights, property, security, or safety of GRILLION, our customers, or others.

4. Tracking User Behavior

GRILLION may collect information about how visitors interact with our website, including pages viewed, products visited, links clicked, and other website activity.

We may use this information to understand how customers use our website, improve the shopping experience, measure website performance, and provide more relevant content or advertising where permitted.

5. Automatically Collected Information

When you visit the GRILLION website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Referring website
  • Pages visited
  • Access dates and times
  • General website usage information

This information helps us operate and secure our website, identify technical issues, understand website performance, and improve our services.

6. Use of Cookies

GRILLION may use cookies and similar technologies to improve your online experience.

Cookies can help our website remember certain preferences, maintain shopping-cart functionality, understand how visitors use the website, and improve relevant content and advertising.

You may be able to manage or disable cookies through your browser or available website privacy settings. Disabling certain cookies may affect the functionality or availability of some website features.

7. Product Registration

When you register a GRILLION product, we may collect information such as your name, email address, product purchased, purchase date, and retailer.

This information may be used to maintain your product registration, provide applicable warranty support, offer customer assistance, and send relevant product information or communications in accordance with your preferences.

8. Email Communications

GRILLION may send emails related to your purchases and interactions with us, including order confirmations, shipping updates, warranty information, product registration communications, and customer support messages.

Where permitted, we may also send promotional emails about GRILLION products, offers, or updates.

You can unsubscribe from marketing communications at any time by using the "Unsubscribe" link included in applicable promotional emails. Transactional or service-related communications may still be sent when necessary.

9. Links to Other Websites

The GRILLION website may contain links to third-party websites or services.

GRILLION is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any external websites you visit.

10. Data Storage and Security

GRILLION may store information using third-party hosting, e-commerce, cloud, or other service providers.

We take reasonable administrative, technical, and organizational measures designed to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information. These may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of eligible personal information
  • Request information about how your data is used
  • Withdraw certain consent where applicable
  • Opt out of certain marketing communications
  • Exercise other rights provided by applicable privacy laws

To submit a privacy-related request, contact us at support@thegrillion.com. We may need to verify your identity before completing certain requests.

12. Right to Deletion

Upon receiving and verifying an eligible request, GRILLION may delete personal information as required by applicable law.

Certain information may need to be retained when reasonably necessary to:

  • Complete transactions
  • Fulfill orders or warranties
  • Process returns or refunds
  • Provide requested products or services
  • Maintain security and prevent fraud
  • Comply with legal or regulatory obligations
  • Resolve disputes
  • Enforce agreements
  • Maintain appropriate business records
  • Exercise or protect legal rights

13. Children's Privacy

GRILLION does not knowingly collect personal information from children under the age of 13.

If we become aware that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.

14. Changes to This Privacy Policy

GRILLION may update this Privacy Policy periodically to reflect changes to our practices, services, technologies, or applicable requirements.

When changes are made, we may update the effective date on this page and provide additional notice when appropriate. We encourage you to review this Privacy Policy periodically.

15. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how GRILLION handles your personal information, please contact us:
GRILLION Customer Support
Email: support@thegrillion.com