Refund policy
This Return & Refund Policy applies to https://thegrillion.com/ and was last updated on September 1, 2026.
1. Return Policy
GRILLION offers a 30-day return policy. You have 30 days from the date you receive your order to request an eligible return.
2. Return Eligibility
To qualify for a return, your item must:
- Be returned within 30 days of delivery
- Be unused or unworn
- Be in the same condition in which it was received
- Include its original packaging and any original tags
- Include a receipt, order confirmation, or other proof of purchase
Items that do not meet these requirements may not be accepted.
3. Starting a Return
To request a return, contact us at support@thegrillion.com with your order number, purchase details, and reason for the return. Our support team will review your request and confirm whether the item is eligible. If your return is accepted, we will provide a return shipping label and instructions explaining where and how to send your package.
Please do not send your item back before receiving return approval and shipping instructions. Items returned without prior authorization may not be accepted.
4. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is defective, damaged, or different from what you ordered, contact us immediately at support@thegrillion.com. Include your order details and information about the issue so our team can evaluate it and determine the appropriate solution.
5. Non-Returnable Items
Certain products may not be eligible for return, including:
- Used, worn, altered, or damaged items
- Items returned without their original packaging
- Items requested for return more than 30 days after delivery
- Custom or personalized products
Please contact us if you have questions about whether a specific item qualifies for return.
6. Exchanges
The fastest way to receive a different product is to return your original item and place a separate order after the return has been accepted. If you received an incorrect or defective item, contact us so our team can review the issue and provide the appropriate next steps.
7. Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method within 3–5 business days. Your bank or credit card provider may require additional time to process and post the refund to your account.
Original shipping charges, when applicable, may not be refundable unless the product arrived damaged, defective, or incorrect.
If your approved refund has not appeared after the expected processing period, please contact your bank or payment provider first. You may also contact us at support@thegrillion.com for assistance.
8. Contact
For questions about returns, exchanges, damaged items, or refunds, contact the GRILLION support team at:
Email: support@thegrillion.com