Terms of service

This Terms of Service applies to https://thegrillion.com/ and was last updated on September 1, 2026.

Welcome to GRILLION! The terms "we," "us," and "our" refer to GRILLION. GRILLION operates this website and online store, including all related information, content, features, tools, products, and services offered to you collectively as the "Services."

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.

These Terms of Service, together with any policies referenced within them, collectively referred to as the "Terms," explain your rights and responsibilities when accessing or using the Services.

Please read these Terms carefully. They contain important information regarding your legal rights and obligations, including provisions relating to warranties, disclaimers, and limitations of liability.

By visiting, accessing, interacting with, purchasing from, or otherwise using the GRILLION website or Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, please do not access or use the Services.

1. Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence. If applicable, you also represent that you have given permission for any minor dependents under your supervision to use the Services on devices that you own, purchase, or manage.

To access certain Services, browse our online store, create an account, register a product, or purchase GRILLION products, you may be asked to provide information such as your name, email address, billing information, payment information, and shipping address.

You agree that all information you provide is accurate, current, and complete and that you have the necessary rights and authorization to provide such information.

You are responsible for maintaining the confidentiality and security of your account credentials and for all activities conducted through your account. You may not sell, transfer, assign, or license your account to another person without authorization.

2. Our Products

GRILLION makes reasonable efforts to display and describe our products accurately, including product features, specifications, dimensions, colors, materials, and images.

However, the appearance and colors of products displayed on your screen may vary depending on your device, monitor, display settings, lighting, and other factors.

We do not guarantee that every product will appear exactly as displayed on your device or that every product will meet individual expectations beyond the specifications and commitments expressly provided by GRILLION.

Product descriptions, specifications, availability, pricing, packaging, and other information may be updated or changed when appropriate.

We reserve the right to discontinue products or limit product quantities at any time. We may also restrict the sale or availability of certain products based on geographic location, applicable regulations, inventory availability, or other reasonable business considerations.

3. Orders

When you place an order through GRILLION, you are submitting an offer to purchase the products included in your order.

GRILLION reserves the right to accept, decline, limit, or cancel an order where reasonably necessary, including in cases involving product availability, payment issues, suspected fraud, pricing or listing errors, or other circumstances affecting our ability to fulfill the order.

Your order is not considered accepted until we confirm its acceptance and successfully process the applicable payment.

Please carefully review your products, quantities, shipping information, and other order details before submitting your purchase. Because order processing may begin shortly after an order is placed, we may not always be able to accommodate cancellation or modification requests.

If we need to change, decline, or cancel an order, we may attempt to contact you using the email address, phone number, billing information, or other contact information provided with your order.

Returns, refunds, and exchanges are subject to our Refund Policy.

Unless otherwise expressly agreed by GRILLION, purchases made through our consumer online store are intended for personal or household use and not for unauthorized commercial resale.

4. Prices and Billing

Product prices, discounts, promotional offers, and availability may change without prior notice.

The price charged for an item will generally be the price displayed when your order is placed, subject to the correction of obvious errors and as reflected in your order confirmation.

Applicable taxes and other charges, if any, may be calculated and displayed during checkout. Shipping charges will be handled according to our applicable Shipping Policy and the shipping option presented at checkout.

Prices available through the GRILLION website may differ from prices offered by third-party retailers, marketplaces, distributors, or other sales channels.

GRILLION may occasionally offer discounts, coupons, subscriptions, bundles, or other promotional programs. These promotions may have separate terms and conditions. If specific promotional terms conflict with these Terms regarding that promotion, the applicable promotional terms will govern.

You agree to provide accurate, current, and complete billing, payment, purchase, and account information for all transactions.

You also agree to promptly update relevant information when necessary so that we can process your transactions and communicate with you regarding your orders.

By providing a payment method, you represent that:

• The payment information you provide is accurate and complete.
• You are authorized to use the selected payment method.
• Charges associated with your purchase are authorized by you.
• You will pay all valid charges associated with orders you place, including applicable taxes and other disclosed charges.

Payment processing may be provided by Shopify or other authorized third-party payment providers. Their handling of payment information may also be subject to their applicable terms and privacy practices.

5. Shipping and Delivery

Orders are processed and delivered according to our Shipping Policy.

Delivery estimates are provided for convenience and may be affected by carrier operations, weather conditions, holidays, destination, order volume, and other circumstances outside GRILLION's reasonable control.

Once your order ships, tracking information may be provided using the email address or contact information associated with your order.

Customers are responsible for providing complete and accurate shipping information when placing an order.

6. Returns and Refunds

Eligible purchases are subject to the GRILLION Refund Policy.

GRILLION currently provides a 30-day return period for eligible products, beginning on the date the item is received.

Products must meet the applicable return eligibility requirements. Customers should contact support@thegrillion.com before returning a product and follow the return instructions provided by our support team.

Approved refunds will be processed according to the Refund Policy.

7. Contact Information

Questions about these Terms of Service, your order, or GRILLION products can be directed to our customer support team:
Email: support@thegrillion.com